{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2020-09-10T08:49:03","modified_gmt":"2020-09-10T06:49:03","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/naturallyafricahaircare.co.za\/customer-help\/","title":{"rendered":"Customer Help"},"content":{"rendered":"\t\t
You will be prompted to create an account during the checkout process or continue with guest checkout.<\/p>
Within\u00a0My Account<\/a>\u00a0you will find the option to edit name, email address & password.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Delivery takes between 1-4 working days, between 8:00am-5:00pm.<\/p> Delivery cost for orders under R400 will be calculated on cart \/ checkout based on your delivery address. You will have the option to review this before proceeding with payment.<\/p> Free delivery<\/strong> for orders over R400.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t At checkout you will be prompted to enter your credit card details. If your credit card details have changed you can simply add the new credit card details at that point.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Check that the card number, card name and expiry date is entered exactly as it is on the front of your card.<\/p> Yes, all prices are listed including VAT (15%).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t PayFast is South African payment gateway offering Credit Card & Instant EFT payment options available to all customers who bank with South African Banking Institutes.<\/p> For more information, please visit https:\/\/www.payfast.co.za\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t In general, you can return an unwanted product to us at no charge, provided:<\/p> Although we always strive to provide the perfect service, we understand that mistakes do occasionally happen.<\/p> If we have provided you with items that are not identical to the ones you ordered, we will gladly exchange them or refund you for the relevant amount, please contact us on info@cttc.co.za and we will organize for your order to be exchanged or refunded.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Are you having website or payment issues? Please contact us on info@cttc.co.za<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t If you have already paid for your order and have not yet received an email notifying that your order has been dispatched from our warehouse, contact us at info@cttc.co.za, so we can arrange for your order to be cancelled. You will be refunded in full.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
Check that your 3-digit CVC number on the back of the card is also entered correctly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\tIf you need to swap an item<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Returns and Exchanges<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t